I received an e-mail from Telewest Broadband Consumer Sales (the site is www. telewest. co. uk) promising that a rep would call.Ten days later, I rang the press office. Originally I could not work out why the rep needed to call because I had filled out an electronic form with lots of details and a precise idea of what I wanted.
I think the reason was that the Telewest TV offer had diminished in scope since I had e-mailed in. Anyway, following lots of apologies from the press officer we agreed a phone, broadband, TV deal. Admittedly the TV part was for the really basic service, but the whole cost is only a few quid a month more than BT's ADSL-only charge.
The blokes came around and wired everything up and, unlike BT, everything worked first time - and, fingers crossed, has continued to work serenely and invisibly ever since. There has been no plugging and unplugging of USB connectors, now a daily event with BT broadband. Or it was, until even that failed to stop BT's Alcatel modem doing its flashing LED again - indicating that the outward connection with BT had gone down the tubes. Last time it was out of action for 10 days.Happily, I've got the Telewest cable modem, haven't I? Er, yes. But, the newspapers tell us, Telewest is about to lay off squillions of staff in an effort to reduce losses. Quite apart from the general worry about any firm's longevity in the telecoms trade, that probably means a cut-back in the troubleshooting section.
At the very least.
Now it turns out that although they do not tell anyone until they have signed up, BT has known all along about broadband problems with computers which use the VIA motherboard management chipset with AMD processors. Excuse me, but don't most of the board makers use the VIA chipset?
And now after a year, my mainstream Asus AMD board with a Via chipset has suddenly developed an aversion to BT.
Still, can you blame it? I've got one too.