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1 Bordass W, Bromley K. and Leaman A. Comfort, Control and Energy Efficiency in Offices. bre Information Paper, from crc, tel 0171 505 6622. 1995

2 Examples from the burgeoning area of usability studies include:

- Nielsen J. Usability Engineering. Academic Press, 1993. See also www.useit.com

- Winograd T (editor). Bringing Design to Software. Association of Computing Machinery Press, New York. 1996.

- Norman D. The Psychology of Everyday Things. Basic Books, New York. 1988. (Second edition retitled The Design of Everyday Things).

- Information on usability, manageability, etc may be found on the joint website of Building Use Studies and William Bordass Associates, www.usablebuildings. co.uk

3 Leaman A. and Bordass W. 'Probe 15: Productivity: the Killer Variables.' In Building Services: The cibse Journal. June 1998, pp 41-43. See also expanded version at www.usablebuildings.co.uk/Publications.html

4 Heasman T, Bordass W. Stewart T. and Farkas N. Scoping Study of Occupant Use of Lighting Controls. Systems Concepts Ltd. January 1994.

5 Standeven M, Cohen R, Bordass W. and Leaman A. 'Probe 16: Marston Book Services.' Building Services: The cibse Journal, August 1998, pp 27-32.

6 Lloyd-Jones D. 'Windows of Change.' Building Services: The cibse Journal. January 1994.

7 Bordass W, Leaman A. and Willis S. 'Control Strategies for Building Services: the Role of the User.' Proceedings of cib Conference on Buildings and the Environment. BRE. 16-20 May 1994.

8 Leaman A and Bordass W. 'Strategies for Better Occupant Satisfaction.' Indoor Air Quality and the Workplace. Mid-Career College Press, Cambridge. 1997.

9 Passive Refurbishment at the Open University. General Information Report 48: Energy Efficiency Best Practice Programme. From Brecsu, tel 01923 664258.

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