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QM GROUP

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AJ ENQUIRY NO: 204

A Q-METRIX 'call forward' queue management system from the QM Group has brought great improvements to customer service at Virgin Trains' Travel Centre in Glasgow Central Station. The electronic system has simplified procedures for customers seeking either same-day tickets or advance booking, and has made the whole queuing process fairer. The installation comprises a prominent centrally located LCD screen, which indicates when individual serving positions become free. The screen shows the number of the position and broadcasts a voice.

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