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Practice points

Ipass on the following nuggets from the AJ practice conference last week (a full write-up will appear shortly). The old rule of thumb still seems to apply judging by the recent AJ/Colander benchmarking survey: 40 per cent of costs go on salaries, 30 per cent on overheads and other expenses, 30 per cent should be profit. Staff turnover should ideally be only about 15 per cent, but is way above this in many firms, largely because of poor people management.

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