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Power of fourth estate secures ADSL connection

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Last week I suggested you need not hold your breath about my 'imminent' installation of my ADSLweb connection.

And so, predictably, they - the BT technicians - failed to show up.

'BT has had delays with this and many other orders. It should be able to turn this round in the next 24 hours, ' said the poor guy in the call centre, who sounded as though he was reading from a prepared script and claimed I had not had my date confirmed - although I had a letter which seemed to say it was.

Needless to say, for the next 24 hours there was silence, and then more silence for the rest of the weekend. And then more silence for another two days, until suddenly there were calls promising a BT visit on Wednesday.

The days of silence were odd because I had already gone to the final resort of villains, the press office. Subsequently I had rung in the morning - politely.

Honest and uncharacteristically: politely. Because it is not an option for the lay world I felt a bit guilty. But behind the calm exterior I was really hacked off - like all those other people who, by BT's own admission, had not been visited the previous week.

I have to say that the technician has arrived as I write this, is doing her work very cheerfully and, by the time you read this, will have explained it all and departed. I can't, though, believe that a lay punter would get the same treatment. What crumbs I can offer when this happens to you is to suggest you keep on ringing the complaints desk, treat excuses with scepticism or hilarity, particularly the one they will give you about recognition glitches which may or may not be software. And keep on asking about compensation.You may have to do this for several weeks.

Anyway, enough grumpiness. Here is just about the best site I have seen. It is called www.smoothe.co.uk - fast, simple, uncluttered, arty stuff that downloads speedily.

And no, they have not been sending me brown envelopes.

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