As a RIBA Council member who sits on the RIBA staff 's joint consultative committee, I must express my concern at David Thorp's comments (AJ 7.2.02) regarding the Clients Advisory Service and the continuing professional development department, which appeared to be directed at the staff involved.
Staff in both these departments are providing an excellent service to a defined brief. If he does not agree with the aims of that brief then criticise that, not the staff who are required to work to our, the members', requirements.
RIBA staff cannot defend themselves when criticised in public. Members should treat them with the respect they deserve, and discuss any particular issues through the appropriate channels.
I thought it might be helpful to remind David that in the event of dissatisfaction with an RIBA member of staff or service, members are requested to address their concerns, in the first instance, to the relevant director.
Thereafter, to the chief executive where the initial response has been unsatisfactory.
Robert Firth, RIBA Council member, JCC Representative