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Members benefit from improved performance

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I was interested to read your support (AJ 7.2.02) for the new services to be introduced by RIBA Client Services (formerly CAS), which were presented in outline to Council in 2001. The inaugural Client Services Task Group meets in early April 2002 to sign off the scheme.

It was also pleasing to see that David Thorp supports an increase in marketing expenditure. Client Services had traditionally averaged 6,000 enquiries per year. In 2001, we have succeeded in growing client enquiries to 11,000 and saved members £90,000 in reduced operating costs.

It is reassuring to see our performance so publicly acknowledged.

Paul Newman, head of Membership and Client Services RIBA

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