If you ever have a meeting with Urban Splash supremo Tom Bloxham to discuss a potential project, and it takes place over a meal, make sure you treat the restaurant staff with courtesy. The developer's annual report includes a listing of the likes and dislikes of all the directors; Tom's is 'people who are rude to waiters'.
Should Bloxham turn up with Fiona Woodward, executive director of sales and marketing, you should polish up your jokes, and not seem too self-obsessed.
She 'Likes laughing. Dislikes people who can only talk about themselves'.