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Call centres are one of the undoubtedly new building types developed in the last quarter century. Other business environments have been developed beyond recognition. The industrial shop floor is cleaner and safer than in the past, and the office is more casual and more social than a post-war clerk would have expected.But the call centre has sprung up as a new form, and a hugely significant one; more people are now employed in this sector than in motor manufacturing or agriculture.

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