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DRIVERS FOR CHANGE

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TASK FORCE RECOMMENDATIONS SUMMARY OF THE 5/4/7 MODEL

Committed leadership

A belief in, and commitment to, an agenda for improvement. Communicating the required cultural and operational changes throughout the whole of the organisation.

A focus on the customer

Provide precisely what the end customer needs, when the customer needs it and at a price that reflects the product's value to the customer. Activities which do not add value from the customer's viewpoint are classified as waste and eliminated.

Product team integration

Work back from the customer's needs and focus on the product and the value it delivers to the customer. Integrate the process and the production team to deliver value to the customer efficiently and eliminate waste in all its forms.

A quality driven agenda

Quality means not only zero defects but right first time, delivery on time and to budget, innovating for the benefit of the client and stripping out waste, whether it be in design, materials or construction on site. It also means after-sales care and reduced cost in use.

Commitment to people

Decent site conditions, fair wages and care for the health and safety of the work force and also a commitment to training and development of committed and highly capable managers and supervisors. Respect all participants in the process , involving everyone in sustained improvement and learning, and a no-blame culture based on mutual interdependence and trust.

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