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Away from bad practice to a site that clicks

Tim Gough of Austin Winkley has e-mailed accusing me of 'turning your apparent inability to use a web search engine into a story'. I quite like that: it is a bit like accusing someone who has just slipped on a badly constructed step of an inability to climb stairs. Gough is the chap who got a job from the RIBA's directory of services and gets client contacts, 'some of them first rate and tightly targeted to the services we provide', he writes.

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