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Green Deal being used to con householders

Trading standards has warned householders of fraudsters using the Green Deal to scam consumers

The government’s flagship energy efficiency scheme has been targeted by conmen with Caephilly Trading Standards receiving complaints about phoney Green Deal providers knocking on doors claiming householders are entitled to £10,000 of funding for home improvements.

The fraudster claim these improvements will be free but ask householders for an administration fee.

In response to the reports energy minister Greg Barker said: ‘I want to be completely clear, cowboys will not be tolerated in any part of the Green Deal. 

‘We are taking these accusations very seriously and the relevant authorities are seeking urgent explanations from the company for the customer complaints that have been made.

‘There are a number of steps that we can take if a satisfactory response is not received.  This includes legal action by Trading Standards or revoking their authorisation to act as a Green Deal installer.’

The Green Deal can only be delivered through government contracted assessors and providers identifiable by a unique government allocated number. Only Green Deal Assessors, Providers and Installers can currently offer services as part of the Green Deal scheme. This shows they meet Green Deal standards and are authorised to operate under the Green Deal.

Liz Male, chairman of TrustMark said: ‘I would advise homeowners who are thinking of having any work carried out on their home to only use reputable firms they know or that can be properly checked out. We know that the government’s Green Deal, which supports energy efficient improvements, can only be delivered by approved green deal advisors and installers so consumers need to be wary of people dropping in on them and offering special deals or telling them that their property is unsafe and needs urgent work.

‘There will be many homes that will need essential repairs before any energy saving measures can be effectively installed so our advice to all customers is to check the ID of any Green Deal firm, don’t be tempted to ask an installer to do extra property repair work just because they are already in your home, and always insist on using a TrustMark-registered tradesman for any home repair, maintenance or improvement work.’

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