IT IMPROVEMENT IS AN ISSUE OF PEOPLE
Most people will read your piece on Grimshaw's knowledgemanagement system (AJ 21.09.06) and see that there are tools to solve a problem that they have. By all means invest in technology, because it will help to solve many other problems, but do not expect an intranet/extranet/portal/database to solve your knowledge-management problem. This is a job for people.
As to the particular product, I think it is a good one.
Microsoft also has a strong offering with Sharepoint, which is going to get much better with the release of Office 2007 and Vista.
Anyone thinking about investing in such a system should wait until the dust has settled on the product release before dipping their toes in the water. In the long term, my money is on Microsoft Sharepoint. How do I know this? Call it intuition if you will!
Finally, I think that the diagram of when to purchase a new system is complete tosh. I have a Filemaker system which is not getting more expensive to maintain, and I don't see any evidence that other systems are getting cheaper to install. In both cases the people are the main cost, not the software, and skilled people are not getting cheaper.
Rory Bergin, IT manager, HTA Architects