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KONE sustainability diary: People Flow days

[Sponsored post] Michael Williams, managing director of KONE Great Britain explains why the firm’s People Flow ethos plays such a critical role in its continued delivery of sustainable, cutting edge technology to the 21st-century urban marketplace

Reducing energy consumption to deliver greater efficiency and a more sustainable environment is at the heart of our strategy.  Ranked as one of the world’s most innovative companies, we have successfully reduced the energy of our volume products by 50 per cent over the last decade.

People Flow is at the core of what we do. Our objective is to enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanising environment. By examining the whole life cycle of a building we develop and deliver solutions that satisfy these needs.

As part of our year round research and development we hold People Flow days. The most recent of these took place at Westfield shopping centre in White City, London where KONE spent the day at the centre focussing on the accessibility challenges of different groups such as wheelchair users, visually impaired people, senior citizens and families with young children. 

We interviewed members of the public, recording their experiences whilst taking lifts and escalators and navigating their way around the shopping complex in their respective user roles. We also discussed with Westfield’s facility team to gain invaluable insight into their thoughts from an operational point of view.

Safety, personal space, décor, design features, time and efficiency are all key factors highlighted in the feedback and we convert this data into products and service benefits for the future.

People Flow studies are held throughout the world.  It is all too easy to assume that there is only one type of user. People in different countries have culture-specific preferences, and they see our products in different ways. If we truly understand the needs of users in different segments, we can improve our design and the end-user experience.

  • As a small piece of fun why not try our online quiz to identify what type of elevator user you are? 
  • This is the first of a series of sustainability-themed diary pieces from KONE, one of the world’s leading suppliers ofelevators and escalators. 


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