Subscription FAQs
New print subscriptions
- I would like to take out a subscription. Where can I find out more information?
- How much is a subscription?
- What’s included in the subscription price?
- Are my credit card details secure if I subscribe online?
- How secure are my credit card details if I place my order online?
- My company needs an invoice to pay for the subscription. How can I get one?
- Can I order a subscription for delivery to an address outside the UK?
- Can I pay in a currency other than £ sterling?
- Can I order more than one subscription?
- Are discounts available for bulk subscriptions?
- Will you acknowledge receipt of my order?
- When will my first issue arrive?
- What do you do with my personal information?
- How do I contact print subscription customer services?
Managing your subscription
- How do I renew my subscription?
- When does my current subscription expire?
- How do I change my address?
- What if an issue doesn’t arrive or arrives damaged?
- Why do I need to activate my account, and how do I do it?
- What is my subscriber number?
- Can I cancel my subscription?
- I am having problems accessing subscriber-only content on the website. How do I do it?
- I’ve forgotten my password. How do I find it?
- Can I change the email address and the password I use to access the website?
- I am a registered user, how do I gain access to subscriber-only content?
- Why do I need cookies enabled?
- I signed up to receive your free e-newsletters, why am I not receiving them?
- How do I ‘unsubscribe’ from your e-newsletters?
- My company has multiple subscriptions, but only one person can log into the website. How can I set up access for all individual subscribers?
- How do I adding AJ to my email 'safe senders' list
- How do I contact print subscription customer services?
I would like to take out a subscription. Where can I find out more information?
Subscription information can be found on our website and you can subscribe directly through the website by credit or debit card, or by Direct Debit. If you need any assistance or any more information, please contact our Subscriptions Hotline.
The latest price offers can be found on our subscription order form. Any discount displayed is the saving off the cover price. Please note that if subscribing from outside the UK and you choose to pay by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange – which may therefore be different to the £ Sterling published price.
What’s included in the subscription price?
The subscription price includes delivery of the magazine to your office or home address (plus taxes where applicable) - and complete access to the AJ website and AJBuildingLibrary.co.uk. Until April 2013 all subscribers will also have access to the AJ iPad edition.
Are my credit card details secure if I subscribe online?
Yes. All the information you provide is encrypted using the industry standard SSL (Secure Socket Layer) technology.
Direct debit is a continuous payment method available in the UK which means that you do not need to remember to renew your subscription each year. You will be in complete control of your subscription and can often spread the cost over the year.
How secure are my credit card details if I place my order online?
All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit your order from the online form to our computer, nothing can be read as it travels down the secure line. Your details are then applied to our subscription system, which resides in a completely separate, unlinked area away from our internet pages.
My company needs an invoice to pay for the subscription. How can I get one?
We can arrange to send you an invoice. Please contact our Subscriptions Hotline.
Can I order a subscription for delivery to an address outside the UK?
Yes. But as the magazine is despatched from the UK, the subscription price is higher to cover the additional delivery costs.
Can I pay in a currency other than £ sterling?
We accept cheque payments in most currencies. If you are paying by credit card, your payment will be processed in UK £ Sterling at a recent rate of exchange which may therefore be different to the £ Sterling published price. Please contact the print subscription customer services for other payment queries.
Can I order more than one subscription?
Yes, and we offer heavily discounted prices for group and corporate subscriptions with many exclusive benefits not available to individual subscribers. Please contact the corporate subscriptions manager for details:
Ian Appleby
020 3033 2973
ian.appleby@emap.com
Are discounts available for bulk subscriptions?
Yes, we do offer discounts for organisations who order multiple copies. Please contact print subscription customer services for more details
Will you acknowledge receipt of my order?
If you place your order online, an email will be sent to you after you place your order. This will confirm the details of the address to which the issues will be sent, together with details of when your subscription will start and end. When will my first issue arrive? Your order acknowledgement will confirm details of the first issue you will be sent. This is normally within 14 days of placing your order. What do you do with my personal information? We use the personal information you provide such as your name, address, email address and credit card details to process your subscription order. We may also ask you about your profile and interest areas, and whether you are interested in receiving details of other services provided by EMAP Publishing Limited (the publisher of Architect’s Journal) and/or those of third parties which may be of interest to you. For information about EMAP’s privacy policy please click here How do I renew my subscription? We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. You can also renew online by logging in here. You will need to have your 10-digit subscriber number to access your account, as this is used to identify both you and your subscription.
When does my current subscription expire? You can check your subscription details online by logging in yo manage your account. You will need to have your 10-digit subscriber number to access your account. Alternatively, please contact our Subscriptions Hotline.
You can notify us of your change your address by contacting our Customer Services team What if an issue doesn’t arrive or arrives damaged? Simply contact our Subscriptions Hotline and we will check your address details and arrange for a replacement copy to be sent to you. Please claim within three months of publication date if you are in the UK, and six months if you are based overseas. Why do I need to activate my account, and how do I do it? In order to access all the subscriber-only content on the website, you need to activate your online account. Firstly, if you haven’t already done it, you will need to register on the website. You can do this at: www.architectsjournal.co.uk/register-now. Once you have registered, you can activate your account by entering your subscription number. If you cannot find it, please contact our Subscriptions Hotline. It is a 10 digit number which can be found on any email or written correspondence that we have sent you, or on the wrapper or label on your subscription copy. If you cannot find it, please contact print subscription customer services. We hope you are delighted with your subscription. However, if you are dissatisfied in any way within the first 30 days of your subscription, please contact our Subscription Hotline and we will refund the cost of any un-mailed issues. I am having problems accessing subscriber-only content on the website. How do I do it? If you are unable to access subscriber-only content, we suggest you try the following:
If you place your order over the phone or post, we will write to you within a few days of receipt of your order, advising you of your 10 digit subscriber number, when your subscription will start and end, and the address to which the issues will be sent.
Should you not receive your acknowledgement within 24 hours, please contact print subscription customer services.
If you are still having problems, please contact our Customer Services team.
I’ve forgotten my password. How do I find it?
When signing in, you will find a ‘forgotten password’ link under the password box. Click on this and then fill in the email address you used when registering on the site. We will then email your password to you within a few minutes. If you are still having problems, please contact our Customer Services team.
Can I change the email address and the password I use to access the website?
Yes. Please log in with your current details, and change your email address within Account Settings. Please contact our Customer Services team if you have any problems.
I am a registered user, how do I gain access to subscriber-only content?
Our subscribers benefit from full access to the website, plus delivery of a printed magazine. Subscribe here now.
Why do I need cookies enabled?
We use cookies to help the website remember who you are and to give you access to all the features on our site. To gain full access to the site, cookies need to be enabled. A short message will appear on the home page of the website. All you need to do is click on “Accept”.
I signed up to receive your free e-newsletters, why am I not receiving them?
Please check you have provided us with your correct email address. To check which email address you are registered with, sign in to your account and go to the Account Settings page. If your details here are correct, we suggest you check your mailbox settings to see if the newsletters are being pushed into ‘junk’ mail or if your mailbox is full. To avoid the newsletters being treated as spam, it may help to add the e-mail address daily@mail.architectsjournal.co.uk to your address book. If you are still experiencing problems, please contact your email service provider.
How do I ‘unsubscribe’ from your e-newsletters?
Firstly, sign in to the website, click on ‘My Account’ and then go to ‘Account Settings’. If this does not enable to you to ‘unsubscribe’, please contact our Customer Services team.
My company has multiple subscriptions, but only one person can log into the website. How can I set up access for all individual subscribers?
If you have a multiple copy subscription, you will be entitled to have the same number of website users as you have magazine subscriptions. However we may need to manually set up access for all users for you. If so, please contact our Customer Services team.
How do I adding AJ to my email 'safe senders' list
Please see these instructions for the most commonly used email services.
How do I contact the print subscription customer services?
Phone: call the subscription hotline on 0844 848 8859 or +44 (0)1858 438804 if calling from outside the UK. Lines are open Monday to Friday (8am – 9.30pm) and Saturday (8am to 4pm) GMT.
Email: aj@subscription.co.uk
Fax: 01858 461739 +44 (0) 1858 461739 from overseas
Post: Write to Architect’s Journal, Subscription Department, Tower House, Sovereign Park, Market Harborough, Leicestershire, LE16 9EF, UK
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