As the New Year rolls around and the self-improvement junket rears its ugly head, how about signing up for a training course or two?
One which caught Astragal's eye was CIRIA's course on Dealing with Wildlife (On Site). Astragal is awaiting his invitation to speak: having had a few near misses with lions, crocodiles and bears in his youth he could tell plenty a cautionary tale...
If you can't make it to the conference but want to keep up to speed you could always buy the invaluable 'Rabbit Management' handbook. Intriguingly, chapter nine covers 'Disputes and Arbitration'.